Chapter 08
Announcements, CQ Bot, messages, and help
Share class information and find answers without crossing role boundaries or wasting AI credits.
Available to: All users
Class announcements
Announcements belong to classes and may include priority, expiry, and a destination link.
- 1
Write an actionable announcement
From class overview, add title, body, audience, important state, expiry, and a material/file destination when needed. An unfinished form should remain open until publish or discard.
- 2
Read from across the dashboard
Students use the header announcement drawer while changing menus. Unread and important states are visible; opening an item expands its body inline.
CQ Bot
The bot prefers FAQ and deterministic answers, then invokes AI only when needed.
- 1
Ask with clear context
State the outcome, time range, and relevant object. AI requests enter per-user and per-tenant queues with limits that reduce spam.
- 2
The bot still follows permissions
Attendance, progress, and finance summaries use role-authorized tools. Students cannot request organization finance; parents can only reach linked children.
Help Center and Messages
Help Center answers product questions; Messages provides private, role-scoped communication between authorized staff and parents.
- 1
Search FAQ first
Use search, tags, and sorting in Help Center. CQ Bot can return a matching FAQ without consuming AI credit.
- 2
Start a scoped conversation
Use Messages for academic, attendance, assignment, billing, or general follow-up. Choose the relevant child or class context and only attach files that the recipient is authorized to access.